Ways To Contact MTN Customer Care Center and Contact Numbers To Use For A Fast Service

Publish date: 2024-05-05

With USSD codes, website, and mobile app, most users now have little or no need to contact an MTN customer care agent. But there are still some situations that may warrant the need to reach a customer care agent. MTN has made it very easy for all users to contact a customer care center by providing at least three different methods for reaching a customer care agent.

Although all of these methods can help a customer connect with a customer service agent, there is still one method that happens to be the fastest and most reliable. As an MTN user, you must get familiar with all possible ways of reaching a customer care agent. If you are not, it’s nothing to worry about, as all of these methods are easily memorizable; keep reading to get to know them.

Different Ways To Reach MTN Customer Care Center

You can make use of any of these methods for contacting a customer care agent depending on the kind of device you use, your access to the internet, and the level of urgency. From the different methods MTN has provided to help customers reach a customer service agent, you can obviously tell that the network provider is stopping at nothing to ensure that their users have the best experience, little wonder why they are Africa’s largest network providers. Here are the different ways you can contact MTN Customer care Service:

1. Contact Form On MTN Website

MTN Customer Care

This method of contacting the MTN customer care center is limited to those whose phones can access the internet, especially smartphone users. Also, to use this contact form on the MTN website, you will need some data on your phone. Here is how to go about this process:

2. MTN Customer Care Contact Number

MTN users can also reach a customer care center using the USSD code. This method is the easiest, fastest, and most reliable because you get to speak to a customer service agent almost immediately. This is unlike other methods where you may have to wait for some hours or even days for a response.

The only downside of this method is that you may have to wait for a while, depending on the number of people on the call queue, to speak to a customer service agent. Your waiting time may vary from one to ten minutes, but immediately you are connected to an agent, your reason for calling will be dealt with.

Aside from being fast and reliable, this method is open to use by all MTN users irrespective of the kind of phone you use. To contact a customer service agent, follow the steps below:

Note: 135 is a toll-free number and can be reached at any time of the day.

3. You Can Contact MTN Customer Care Center Via E-mail

This method is limited to smartphone users only and requires that you have little data. All smartphones usually come with a Gmail app, which means you do not have to go through the process of downloading from the play store or app store. All you need to do is register the email you used in your MTN SIM card registration on the phone, then you can send a mail to MTN.

Send your e-mail (containing your complaint) to [email protected]. It may take 3 to 5 working days for you to get a response. If you really cannot wait for that long, then consider dialing 135.

4. You Can Contact MTN Via Facebook, Twitter, Instagram, And LinkedIn

By following, subscribing, or connecting with MTN on any of their social media platform –  Facebook, Twitter, Instagram, YouTube, and LinkedIn – you can stay updated with the latest news and information from MTN. In a situation where you have a question, you can drop your question in the comment section of a post. It will be attended to by a customer service agent whose responsibility is to answer all social media questions.

How to connect with MTN on Facebook

How to connect with on Instagram

How do I connect with MTN on Twitter?

How to connect with MTN South Africa on YouTube

5. You Can Reach MTN Customer Care On WhatsApp

Another method of contacting the MTN customer care center is via WhatsApp. To do this, you will need a smartphone and data connection. This method is as easy and as interesting as chatting with your friends. Here is how to connect with MTN on WhatsApp:

You Can Also Connect With MTN Customer Care Center From Another Network

In a situation where you can no longer use your SIM, probably because your phone is stolen or your SIM has been blocked, MTN has made provision for users to contact customer care using any other network. This is as simple as using the MTN contact number. All you need to do dial 083-135, and you will be directed to a customer service agent.

If you have tried all these means to reach the MTN customer care center, and after 14 days, you have not received any response, you can reach the MTN complaints management team via email at [email protected] or dial 012 568300/3001.

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